Ally Bank's customer service department provides 24/7 open communication lines via phone calls, live chats on their website and mobile app, as well as answered inquiries on their Twitter and Facebook page.
| Operator | Card | Reliability | Best in | Score | |
|---|---|---|---|---|---|
#1
|
Visa, MasterCard | Low and transparent fees with mid-market exchange rates | International Money Transfers | 97 | Open Account |
#2
|
Visa | Online banking with no monthly fees | Spending Account | 96 | Open Account |
#3
|
Visa | Hybrid banking with quality support | Hybrid Banking | 94 | Open Account |
You can call Ally Bank Customer Service at 1-877-247-2559 for United States residents and at 1-757-247-2559 for those outside the US.
For the hearing impaired, you can dial the numbers 1-877-320-2559. To report suspicious fraud activities, just dial 1-833-226-1520 and select option 2. You can email submit a report at [email protected].
You can also contact them via a secure email when you login to your account on your Ally Bank app.
For home loans concerns and inquiries, you can contact Ally Bank Home Loans at 1-855-256-2559 from Monday 8:00 am to 10:00 pm ET to Saturday 10:00 am to 4:00 pm ET.
For auto concerns, you can contact Ally Bank Auto at 1-888-925-2559 for US residents and 1-316-652-6430 for those outside the United States.
For investment-related concerns, you may call Ally Bank at 1-855-880-2559 for US residents and 1-818-459-4591 for those from outside the United States. These hotlines are available 24/7.
For lending concerns, you may contact Alley Bank Billing and Online Account at 1-888-568-0186 from Monday to Saturday (8:00 am to 10:00 pm ET).
For lending general questions, you may call 1-800-427-9184 from Monday (8:00 am to 8:0o pm ET) to Saturday (10:00 am to 5:00 pm ET).
You can email or call other branches of Ally Bank Customer service via the following:
You can easily access Ally Bank's "Help Center" in their website. Simply click "Help Center" link and select the category where your topic of inquiry is included. You will be directed to a list of common questions, click the one closest to your query and an answer will be displayed. If you still cannot find the answer to your question, you may contact Ally Bank Customer Service via phone, live chat or email.